Cybex Care: Check Arc Trainer Functions

For #ARCtober, we're focused on maintaining your Arc Trainer today.

Cybex Care


Checking Arc Trainer functions

 As part of your weekly maintenance routine, you'll want to check the Arc Trainer functions and stability. This process will take about five minutes and will require you to have a 9/16" open-end wrench on hand.

Arc Trainer stability

  • Start by holding the hand rails, step onto the foot plates of the Arc Trainer and begin striding. Confirm the unit is stable.
  • If not, use the wrench to adjust the leveling feet up or down. Tighten the lock nut to secure the feet in place.

Testing quick start and function keys

  • Press the quick start key and check for noise while striding (knocking, squeeking, or other noise) and if you experience any, report issues to Cybex service.
  • Next, press the resistance key + button three times, wait for the window to change, and then press the - button three times, watching the window change with each press.
  • Repeat the above exercise with the incline + and - keys, monitoring the window for proper level changes.
  • Finally, press the Stop key three times, testing the left, center, and right portions of the button.

For visual demonstration of these tasks, please view the video below: 

Cybex Service is here to help

If you have questions about any of our service videos, or need further information about your Cybex equipment, call our Service team at +1.508.533.4300 or visit our Cybex Support website.

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Cybex is a provider and manufacturer of premium commercial fitness equipment. Content featured in the Cybex Fitness Blog is meant to inspire healthy living and wellness and should not be taken as medical advice. As always, be sure to consult a physician if you are unsure of your individual exercise readiness or have a pre-existing medical condition. While these programs offer great benefits, there are many considerations that should be weighed before attempting any type of physical activity.

Comments (2) -

  • Linda Herron

    1/29/2018 12:49:27 AM |

    Hi Cybex,
    I have a cybex arc trainer for personal use, purchased new in 2012.
    It is now making loud clunking and knocking noises when being used. Can you recommend someone to fix it?
    I am in Gold Coast, near Brisbane Australia

    Thanks in advance,
    Kind regards,

  • Duncan Lawrence

    4/26/2018 1:16:16 PM |

    Hi Linda,

    Please reach out to the Life Fitness team in Australia for support in finding someone to provide maintenance on the Arc Trainer:

    I hope they are able to quickly fix this!

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